The First 24 program was designed to implement into your business in less than 30
days. Using this allows your company to increase productivity; reduce risks while
delivering measurable results and a return on your training investment. It can be
viewed as Phase I of changing the culture and delivering the "Best in Class" training
to your employees.
Welcome to the Company
- History of company
- Overview of upcoming training
Stock Replenishment
- Organizing products on the shelves
- Rotating products to ensure freshness
- Stocking the Cooler
- Stocking Tobacco and Back stock products
- Removing any products that are damaged or out-of-date
- Keep the area safe for customers and employees
- Cleaning up after stocking
Restroom Cleaning, Fuel Island Appearance and Curb Appeal
- Maintaining Outstanding Curb Appeal
- Keeping our Interiors Bright & Clean
- Keeping our Facilities and Property Safe
- Safety Practices
Customer Service and Customer Service Problem Solving
- Greeting Customers
- Importance of Eye Contact
- Assisting Customers
- Customer Requests
- Phone Etiquette
- Problem Solving
Loss Prevention and Robbery Deterrence
- Proper Vendor Check-in
- Quality Control
- Reporting Concerns to Store Manager
- Reporting Suspicious Behavior
- Proper Lighting
- Following Cash Limits
- Robbery Prevention
Fire Safety
- Emergency Procedures
- Importance of staying calm
- Precautionary measures you can take to protect yourself, fellow employees and customers
- How to use a fire extinguisher
Safety Best Practices
- Common sense guidelines for how to prevent slip & falls
- Federal OSHA workplace standards
- Proper ladder and step stool usage
- Good Housekeeping practices
Safe Lifting
- Correct way to prepare for lifting a heavy item
- How to lift and carry correctly
- Pay attention and take time
- Work together as a team
Responsible Alcohol Sales
- Proper Checking of IDs and responsible alcohol sales
- When to check for proper ID
- What IDs are acceptable
- How to spot a fake ID and what to do if you believe a customer is using a fake ID
- General laws regarding alcohol sales
- How to handle difficult customers
Responsible Tobacco Sales
- Proper Checking of IDs and responsible tobacco sales
- The Types of Tobacco Products
- When to check for proper ID
- What IDs are acceptable
- How to spot a fake ID and what to do if you believe a customer is using a fake ID
- General laws regarding tobacco sales
- How to handle difficult customers
PCI Compliance
- To make users aware of PCI DSS and Compliance Requirements
- To teach users secure habits and best practices that will promote a secure environment
- To help your organization avoid a PCI security breach
- PCI Training to pass audit requirements for PCI DSS Compliance
Food Safety and Sanitation
- Danger Zone for Foods
- Avoiding Cross-Contamination
- Safe Food Handling
- Proper Hand Washing
- Proper Use of Gloves